Refund policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Martneck GmbH, Johannes-Haag-Straße 19, 87600, Kaufbeuren, Tel: 08341-9615924, Fax: 08341-9615926, E-Mail: by means of a clear declaration in text form (e.g. a letter, e-mail or fax sent by post) of your decision to withdraw from this contract. You may use the sample revocation form attached below, but this is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

The revocation must be addressed to:

Martneck GmbH

Johannes-Haag-Strasse 19

87600 Kaufbeuren


Tel: 08341-9615924

Fax: 08341-9615926

Consequences of cancellation

If you withdraw from this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choice of a different method of delivery to the standard free of charge delivery we have specified), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of the contract. We shall bear the costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods which is not necessary for the purpose of checking their condition, properties and functioning.

The best way to send your revocation is by e-mail in response to the order confirmation concerning the revocation or use our revocation form, which you can send to us by post, e-mail or fax.

End of the cancellation policy


I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods:

Ordered on (*)/received on (*):

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s):


*Please delete as applicable